Refund, Cancellation and Delivery Policy

Software work is done for you, as it is done, and its cost is incurred along the way. This page sets out when a payment for Idea2Code work is refunded, how an engagement is cancelled, and how the work reaches you.

Effective 3 October 2026.

In short: work already done is not refunded; money paid for work not done is. You can cancel at any time and you pay for what was done up to then. Everything is delivered digitally, through the app.

1. What this covers

This policy applies to the software development services, software and digital work that Atomos Technologies OPC Private Limited supplies through the Idea2Code app and idea2code.org. It forms part of our Terms of Service. Where your signed Agreement has its own refund, cancellation or milestone terms, those prevail.

2. Why work done is not refunded

Unlike a product off a shelf, what we build is made for you alone: it cannot be resold or restocked, and its cost falls as the work is done rather than when it is delivered. So an amount that corresponds to work already performed is not refundable. That is the ordinary basis on which professional services are supplied.

3. What is not refunded

Fees for work already performed — discovery, design, engineering, testing, review and consulting time.
Instalments, to the extent work has been performed against them.
Third-party costs we incurred for you and cannot recover, such as licences, subscriptions, cloud usage and store or audit fees.
Fees for deliverables and milestones you have accepted.
Fees for completed assessments and reports, such as security tests, once the report has been issued.
Premiums for expedited work, once that work has started.

4. When you get a refund

Work not started. If you cancel in writing before any work has started and before any third-party cost has been incurred, everything you paid is refunded.
Work paid for but not done. If an engagement is cancelled, any amount you paid in advance that does not correspond to work performed or to unrecoverable third-party cost is refunded.
Paid twice, or paid in error. Refunded in full once identified.
Our failure to deliver. If we fail to deliver a contracted deliverable and cannot put it right within a reasonable time after you tell us in writing, the amount attributable to it is refunded.
Your statutory rights. Where the law gives you a refund right this policy does not, the law prevails and we honour it.

A delay caused on your side — information, access, feedback or approval that has not arrived — is not grounds for a refund, and does not postpone an instalment. It may lengthen the timeline and change the price, as our Terms of Service explain.

5. How to ask for a refund

Email care@idea2code.org with the subject REFUND REQUEST, or raise a support ticket in the app (You, then Help & Support Desk), giving the project or invoice, the amount and the reason.

We acknowledge a request within 3 working days, and give you a decision with our reasons within 15 working days.
An approved refund reaches your account within 5 to 7 working days of approval, by the method and in the currency you paid in.
We issue a credit note against the invoice the refund reverses.
Bank charges, and currency movements between payment and refund, are not borne by us.

Payments made in cryptocurrency cannot be reversed on the network. An approved refund is sent by us, in the same asset and on the same network, to an address you give us in writing, for the value of the refunded amount in the currency of the invoice on the day it is sent. Network fees are deducted.

6. Cancelling an engagement

Either of us may cancel an engagement by written notice to the other — you by email to care@idea2code.org, or by a support ticket in the app. Unless your Agreement says otherwise:

Fixed-scope projects can be cancelled at any time. You pay for the work performed and unrecoverable third-party costs up to the day we receive your notice.
Retained teams and ongoing support need 30 days’ written notice, because capacity is reserved for you in advance; fees for the current period are not refunded.
On cancellation we hand over all work completed to that point and invoice for any work performed but not yet billed. Instalments not yet due and not earned by work performed are cancelled.

7. Changes you ask for

You can ask for changes at any time. We tell you in writing what a change does to the timeline and the price, and may decline one that is not feasible, safe or lawful, or conflicts with the agreed scope. A change we decline is not grounds for a refund of work already done.

8. When something we delivered is not right

If a deliverable does not materially conform to its agreed specification and you tell us within the 90-day warranty in our Terms of Service, we correct it at no charge. Correction, not refund, is the first remedy; the amount attributable to the deliverable is refunded only if we cannot correct it within a reasonable time.

9. Chargebacks

If you think a charge is wrong, talk to us before raising a chargeback with your bank or card issuer: most things are settled faster that way. Where a chargeback is raised without contacting us first, we may pause work and recover our reasonable costs of dealing with it.

10. How the work is delivered

Nothing is shipped physically. Everything we build is delivered digitally:

Through the app. Tasks, milestones and deliverables appear in the app under Track as the work progresses, where you review them, comment and approve.
Code and access. Source code, builds, credentials and documentation are handed over through the repository, store accounts, hosting or file transfer set out in your Agreement.
When. The delivery dates are those in your Agreement, as they stand after any change agreed between us or any delay on your side.
Acceptance. A deliverable is accepted as your Agreement sets out, or when you approve it in the app.

There is no delivery charge. If you cannot find something you expected, write to care@idea2code.org and we will send it again.

11. Changes to this policy

We may update this policy. The version in force when you signed your Agreement governs that engagement; the current version is always here with its effective date.

12. Contact

Atomos Technologies OPC Private Limited
Atomos Technologies HQ, Kolkata, West Bengal, India
Email: care@idea2code.org