Support and contact

How to reach the people who build your software, how quickly we answer, and how to raise a complaint.

Effective 3 October 2026.

1. In the app

The quickest way to reach us about a project is in the Idea2Code app:

About a task or milestone — comment on it under Track; the team working on it sees your message.
Anything else — tap You, then Help & Support Desk, and raise a ticket. You can follow its replies there, including questions about invoices and payments.
Talk to us — the Contact tab has every way to reach us. A call you arranged when raising a request is shown, and can be changed, under Track.

2. Email, phone and chat

We work Monday to Friday, 10:00 to 19:00 India time (IST, UTC+5:30), except public holidays. We answer a ticket or email within one working day, and tell you when to expect a fix if one is needed.

3. Payments and invoices

Your payment schedule is under Track, and your invoices under You, then Your Invoices. For anything about a payment — a transfer you have made, a date you need moved, a refund — raise a ticket or write to care@idea2code.org. Refunds follow our Refund, Cancellation and Delivery Policy.

4. Your data and your account

To see, correct or delete the personal data we hold about you, see our Privacy Policy. To delete your account, here is how.

5. Grievances

If something has gone wrong and you want it formally looked into — including about your personal data — write to our Grievance Officer:

Ayaan Ansari
Nodal Grievance Officer
Email: grievance@idea2code.org
Phone: +91 789 0000 128

We acknowledge a grievance within 24 hours and resolve it within 15 days. If you are not satisfied, you may complain to the Data Protection Board of India about your personal data, or to the consumer forum or court that has jurisdiction.

6. Who we are

Atomos Technologies OPC Private Limited
Atomos Technologies HQ, Kolkata, West Bengal, India
GSTIN 19AAXCA0822C1ZQ

Our Terms of Service govern the work we do for you.